OMVIC Practice Test

The Complaints and Investigation department of OMVIC (Ontario Motor Vehicle Industry Council) plays a crucial role in upholding the integrity of the motor vehicle sales industry in Ontario. Its primary function is to investigate complaints against dealers and salespersons. This means that if a consumer has an issue—such as unfair practices, misrepresentation, or other grievances related to vehicle sales—the Complaints and Investigation department is responsible for reviewing these complaints, collecting relevant evidence, interviewing involved parties, and determining the appropriate actions or resolutions.

This oversight ensures that dealers and salespersons adhere to legal standards and ethical practices, thereby protecting consumers and promoting fair competition in the market. Such accountability is essential for maintaining trust between consumers and industry professionals.

Other options, like conducting vehicle inspections, training new salespersons, or selling vehicles, do not align with the primary responsibilities of this specific department. Those functions fall under different roles within the organization, emphasizing the specialized focus of the Complaints and Investigation department on addressing and resolving consumer complaints.