OMVIC Practice Test

When a dealer replaces a part during a repair, the consumer has the right to request the return of the old part. This is important because it allows the consumer to verify that the replacement was necessary and that the dealer is being transparent about the services performed. Providing the option for the consumer to reclaim the old part fosters trust and accountability in the repair process.

Allowing the consumer to have the old part back also serves to ensure they understand what work has been conducted on their vehicle, and it can be useful for any disputes that may arise regarding the condition of the old part. Transparency in such situations is critical for maintaining good relationships between consumers and dealers.

In contrast, while that there are scenarios where dealers may keep the old part (for warranty, recycling or disposal reasons), the right of the consumer to request it back highlights their ownership and the need for dealer accountability in their work.