OMVIC Practice Test

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Dive into the OMVIC Practice Test and test your knowledge on laws, regulations, and ethical practices in the automotive industry. Perfect for aspiring dealers and salespersons to validate their expertise!

Practice this question and more.

If a dealer replaces a part during a repair, what is the correct action regarding the old part?

The consumer can request the old part back
The dealer must inform the consumer about the old part
The dealer can retain the old part
The dealer is not responsible for the old part

The correct answer is: The dealer must inform the consumer about the old part

When a dealer replaces a part during a repair, the consumer has the right to request the return of the old part. This is an important aspect of consumer rights as it allows customers to inspect the replaced part, ensuring transparency and accountability in the repair process. It also enables consumers to determine whether the replacement was necessary or if the old part could have been reused or repaired in some manner. In many cases, providing the old part back to the consumer can help build trust between the dealer and the customer, affirming that the repair was carried out appropriately and that the customer is informed about the condition and quality of the work performed.