OMVIC Practice Test

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Dive into the OMVIC Practice Test and test your knowledge on laws, regulations, and ethical practices in the automotive industry. Perfect for aspiring dealers and salespersons to validate their expertise!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What may OMVIC do when a complaint against a dealer or salesperson is filed?

Only issue a written apology
Attempt to resolve the complaint or issue a written warning
Directly fine the customer
Ignore minor complaints

The correct answer is: Attempt to resolve the complaint or issue a written warning

OMVIC is responsible for regulating the automotive sales industry in Ontario and ensuring consumer protection. When a complaint is filed against a dealer or salesperson, OMVIC may try to resolve the issue through mediation or negotiation. They may also issue a written warning to the dealer or salesperson if necessary. However, they do not have the authority to directly fine the customer and they take all complaints seriously, regardless of how minor they may seem. Therefore, options A, C, and D are incorrect.