OMVIC Practice Test

What must a dealer and salesperson not engage in to maintain professionalism?

1. Engage in respectful negotiations only

2. Limit sales to certain hours

3. Do anything disgraceful, dishonourable, unprofessional or unbecoming

4. Only sell certified cars

The correct answer is: Do anything disgraceful, dishonourable, unprofessional or unbecoming

A and B cannot be correct because they both impose some sort of limitation on how a dealer and salesperson may conduct their business. This contradicts the very nature of professionalism, which is to have the knowledge, skills, and ethical conduct to carry out one's job duties and responsibilities effectively and efficiently. Limiting sales to certain hours or engaging in respectful negotiations only may limit the dealer's and salesperson's ability to serve their clients and achieve their sales targets. D is also incorrect because it restricts the types of cars that the dealer and salesperson can sell, which may harm the business and limit their income potential. Therefore, the only correct answer is C, which clearly states that dealers and salespeople must not engage in any actions that are disgraceful, dishonourable, unprofessional, or unbecoming to maintain professionalism.