OMVIC Practice Test

OMVIC is responsible for regulating the automotive sales industry in Ontario and ensuring consumer protection. When a complaint is filed against a dealer or salesperson, OMVIC may try to resolve the issue through mediation or negotiation. They may also issue a written warning to the dealer or salesperson if necessary. However, they do not have the authority to directly fine the customer and they take all complaints seriously, regardless of how minor they may seem. Therefore, options A, C, and D are incorrect.